Training

Goals

Understand the importance of First Impressions when interacting with clients.

Master foundational principles for a professional workplace demeanor.

Build a unique and professional personal image.

Gain skills for effective information exchange and professional communication.

Strengthen relationships and maintain long-term customer networks to enhance internal and external teamwork effectiveness.

Training Content

Importance of First Impressions

Dress Code

Workplace Appearance

Establishing a professional work demeanor.

Professional Communication Skills

Target Participants

Office staff, sales representatives, and customer service professionals.

Employees from departments like HR, Administration, and Management.

Benefits for Participants

Enhance teamwork and collaboration skills.

Develop independent problem-solving methods.

Build credibility and strengthen professional networks through effective communication.

Objectives:

Understand the importance of Time Management.

Introduce the concept of time planning and provide time management tools.

Enable participants to recognize challenges in time management and apply practical solutions to handle specific scenarios.

Develop effective time management skills to improve work efficiency and achieve work-life balance.

Program Content:

Understanding Time Management:

Recognizing Challenges:

Time Management Skills:

Time Management Process:

Target Audience:

Office staff, sales professionals, and customer service employees.

Benefits for Participants:

Topic 3: Time Management and Planning Skills (2 Days)

Objectives:

Understand the importance of Time Management.

Learn the principles and tools for creating plans to achieve personal and departmental business goals.

Develop methods to implement plans effectively for individuals or teams, improving efficiency and achieving business objectives.

Balance work and life while addressing stress management.

Program Content:

Overview of Time Management:

Goals and Objectives:

Work Planning and Execution for Business Goals:

Activity Prioritization – Matrix Application:

Additional Time Management Tools and Skills:

Personal Time Management for Maximum Productivity:

Target Audience:

Department managers, team leaders, and supervisors.

Benefits for Participants:

Build actionable personal and professional plans.

Gain practical strategies to improve time management and provide actionable recommendations for team or project efficiency.

Customer Focus and Improving Service Quality (1 Day)

Objectives:

Understand the concept of Customer Focus and the importance of emphasizing customer service quality.

Define goals for focusing on customer service and delivering high-quality services in a modern business.

Gain insights into the process of creating external customer value and the importance of internal customer service.

Discuss and practice scenarios for improving service quality during customer interactions.

Develop actionable plans and propose ideas to enhance service quality.

Program Content:

Understanding the Importance of Customer Care:

Professional Customer Care Skills:

The golden principles of customer care.

Handling Difficult Situations and Complaints:

Managing End-to-End Customer Care Processes:

Action Plan Development:

Participants:

Office staff and employees in service and sales sectors.

Benefits for Participants:

Develop actionable ideas to enhance customer service quality.

Gain valuable tools and knowledge to improve individual and organizational service delivery.

Presentation Skills (2 Days)

Objectives:

Equip participants with the right mindset and methodology for delivering presentations effectively.

Master principles and techniques for professional presentation skills.

Learn how to structure and design content to meet the needs of the audience in different contexts.

Build confidence for presenting in meetings or large events.

Program Content:

Key Factors for a Successful Presentation

Designing the Presentation

Presentation Delivery

Group Exercises

Participants:

Office employees, marketing and sales professionals, team leaders, and mid-level managers.

Benefits for Participants:

Develop the ability to coordinate and work as part of a team.

Enhance communication skills for delivering ideas effectively during meetings or conferences.

Leadership-level skill development for delivering strategic presentations and sharing information across departments.

Presentation Skills (2 Days)

Objectives:

Understand the importance and necessity of "self-management."

Set personal goals within your career path.

Master basic principles for career development and achieving life balance.

Program Content:

Assessing Your Current Situation:

Where are you now?

Your ability to control yourself.

Your values.

Your life goals.

Personal Development:

Time management matrix.

"The 7 Habits of Highly Effective People."

Financial management (mindset of abundance).

Personal growth.

Positive thinking framework.

Creative development.

Stress management techniques.

Participants:

Final-year university students or fresh graduates.

Human resources staff.

Benefits for Participants:

Build a positive mindset to actively develop yourself.

Achieve future success by applying the most practical foundational standards.